Business manager

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Job description for a business manager

Martin is a manager of fifty staff at a busy Jobcentre Plus office in Leeds. His workforce looks after people in the local community who are seeking work or claiming working age benefits. The office provides a service to a variety of customers with differing needs.

What does your job involve?

I manage the performance of our office and staff so that we can provide the best possible service. This includes monitoring how quickly and accurately we pay benefits and the number of people we help into employment.

How do you do this?

It starts by communicating with my workforce and partner organisations. We discuss how to make our existing work practices more efficient – for instance, how we can pay benefits quicker. Also, we need to ensure we have extensive links with other offices so that people have access to job vacancies as soon as they occur.

How did you get into this job?

I started working at the Jobcentre Plus office on a casual contract which was made permanent after six months. For the first six years I carried out mainly administrative work and was dealing with customers and their queries either face-to-face or by letter and telephone. I was promoted to personal adviser and then team leader. I have been in my present office managerial role for the past three years.

What training have you received so far?

I have had lots of on-the-job training which covers topics such as customer service, use of the computer systems and methods of paying benefits to unemployed people.

As my responsibilities have progressed, training has helped support these new skills. For instance, I received instruction on various new processes and systems being introduced and have been on external courses dealing with computer programs and management skills.

What hours do you work?

I work a minimum 37 hour week, but sometimes need to work longer during busy periods.We have a flexible working system which means I can vary the times I start and finish.

What are the advantages and disadvantages of the job?

I enjoy helping people to achieve their goals, whether they are customers or staff. The main disadvantage is keeping up with all the changes which come through. You need to keep your knowledge up-to-date.

What skills and qualities are needed for this job?

Mainly, the ability to communicate with a wide variety of people, both verbally and in writing. Also, people should have the desire to deliver the best possible customer service.

How to become a business manager?

  • GCSEs
  • Temporary work at the Jobcentre Plus office.
  • Promotion to present job.

How do i become a business manager tips

  • Be prepared to grab any opportunity to get started in your career.
  • Don't worry about starting at the bottom. Confidence in your abilities will see you progress.
  • Work experience is vital as many companies identify potential recruits using competence-based application and assessment tests.

Business manager related jobs












  • Civil Service administrative assistant/officer
  • Customer services assistant/manager
  • Debt counsellor
  • Local Government community development officer
  • Local Government revenues officer

Salary of a business manager

  • Junior managers can expect to start on £15-£16,000 and, depending on performance and length of service, this can increase to £22-£25,000.
  • Additional allowances are paid to people based in London, and for working unsociable hours.

What do i you need to be a business manager?

  • You can start directly from school or apply for the Civil Service Fast Stream training programme with a degree.
  • You can enter the civil service as an administrative assistant and gain promotion with experience. Most departments expect candidates to show skills in teamwork, organisation, leadership, communication and IT.
  • You may need two A levels/H grades and four or five GCSEs/S grades (A-C/1-3) including English, or equivalent vocational qualifications.
  • About half the senior executive grade managers have a degree.

Modified: 16 June 2013

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