Duty free Salesperson

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Jeremy is a sales consultant at one of Manchester airport's branches of Alpha Retail, a chain of shops that sells tax and duty-free goods like alcohol, perfume and tobacco.

What are an airport duty free salespersons responsibilities?

The duties of an airport duty free salespersons job is a mixture of serving customers, using the till, and stock control. Most of the goods we sell are controlled by strict laws that limit how much people can buy to take into other countries.

What other tasks are involved in being an airport duty free salesperson?

I have to check passenger's boarding cards to see where they are going and then advise them what their allowances are. Although you can pay with any currency in the shop, most of the rates are worked out automatically by the till. Other tasks include printing out different tickets and price tags on a computer, answering the phones and doing a weekly stock take.

What hours does an airport duty free salesperson work?

How many hours does an airport duty free salesperson work? I do three days on and three days off, from 6.00am to 6.00pm.

What is a duty free salespersons work environment like?

We get busy and quiet times depending on the time of year. It's obviously more hectic in the summer, but we tend to take on extra staff then.

Who do you work with?

In the whole airport about 400 people work for Alpha, and we've got three outlets. As well as sales consultants, there is a whole tier of management and administrative staff who do all the wages and the training.

What skills and qualities do you need for your job in duty free?

You need to be hardworking and interested in what you are doing. You've also got to be good at explaining things to people, especially if you are stopping them from buying something because of the law. You need to be polite and offer the kind of service you'd expect if you walked into a shop.

Do you use any tools or equipment working in duty free?

The main thing we use is a hand-held scanner for stock taking, which reads the bar codes. You then count how many items there are, key that in and log it all into the computer when you've finished.We also wear a uniform, which I quite like.

Why did you choose to work in an airport duty free?

I've always worked in retail but I thought it would be a bit different to work at an airport.

What training have you done for your job in duty free?

At Alpha, everyone does a course on selling skills. It covers six levels and teaches you different elements of customer service, health and safety and other general retailing topics. It took me about 18 months to complete, as you have to fit it in with your day-to-day work. You can carry on training towards an NVQ afterwards.

What do you like/dislike about working in an airport duty free job?

Because I work in the international terminal, I get to meet people from all over the world which makes the job much more interesting. The early starts can take some getting used to.

What are an airport duty free salespersons job prospects?

Each department has senior sales staff who have a lot more responsibility, so that's what I'm working towards. After that, I'd like to move into management.

How to become an airport duty free salesperson?

  • GCSEs.
  • Started work at an electrical retailer.
  • Spent time working in a factory and in catering.
  • Joined Alpha Retail in 2002.

How do you become an airport duty free salesperson tips

  • You've got to be patient when dealing with the public.
  • Being talkative and confident helps.

Airport duty free salesperson related jobs

  • Bank/Building society customer adviser
  • Checkout operator
  • Customer services assistant/manager
  • Store owner/manager
  • Travel agent

What is the salary of an airport duty free salesperson?

  • How much does an airport duty free salesperson earn? Starting salary for shop assistants working at an airport is around £10,000 and they can make upto £12,000, rising to £15,000 with experience.
  • Generally, salaries are slightly higher in High Street retail outlets.

What do you need to become an airport duty free salesperson?

  • There are no minimum qualifications although some employers ask for at least two GCSEs/S grades (A-C/1-3).
  • Some companies will set tests in basic mathematics and English.
  • Many stores value evidence of interest in retail, such as experience in a Saturday or holiday job.
  • Apprenticeships (Skillseekers in Scotland) may be available.

Modified: 16 June 2013

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