Beauty consultant job description

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Jane Moore is a beauty consultant. She provides skin care consultations, recommendations and makeup artistry for clients at the Estée Lauder beauty products counter of a department store.

What are your main responsibilities?

I ensure customers visiting the counter receive a quality service. I do this by making sure the counter is presentable, keeping the shelves properly stocked and being well informed as a salesperson. I help them appreciate the full product range by describing and demonstrating how the products work and by doing mini makeovers.

What hours do you work?

Working full time, you would expect to work normal shop hours including weekends, although you would get days off during the week. Currently, I work sixteen hours a week – full days on Tuesdays and Sundays, and from 4.00pm until 7.30pm on a Thursday.

What is your working environment like?

The counter is by the front door of the store, so it is very visible and accessible, which means it is often busy.

Who do you work with?

I work on my own on the counter and as part of a team of staff members in the beauty department.

What special skills or qualities do you need for your job?

You need to have good social skills and to enjoy listening and talking to people. You also have to feel confident to talk about the products and be comfortable applying make up on people from different backgrounds. It's important to present yourself well and to be sensitive to individual needs.

Why did you choose this type of work?

When I left school, I worked on the perfume counter of a department store and then discovered how much I also loved make up, so decided to work for a brand that included both. I have always loved the fashion and beauty industry, so it suits me very well.

What training have you done?

I regularly attend sales meetings and three times a year I attend new product meetings. I also participate in the company's Look Good Feel Better campaign, which involves training in make-up application on women who have undergone cancer treatments.

Do you use any tools or equipment?

Cotton buds are a must! I also use a range of brushes to apply make up professionally, plus mascara wands, cleansing pads and tissues.

How do you see your future?

The next step would be to become a counter manager or to work in a larger department store.

What do you like about your job?

I enjoy being able to make a difference to customers, making them feel good about the way they look. I also love having fun with new colours and trying out new products.

What are the particular challenges in your work?

You have to meet targets, which can be challenging but also provides a great sense of achievement!

Jane's route to a career as a Beauty consultant

  • H grades (A levels in England).
  • Weekend retail work.
  • Part-time work in family retail business.
  • Current job.
  • Company sales and product training.

Jane's Beauty consultant tips

  • Stay focused and be confident.
  • Make sure that you enjoy your work!

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Beauty consultant salary information

  • Beauty consultants could start on around £9,500 a year.
  • Experienced consultants can earn £13,000. Area managers can get £30,000.

Becoming a beauty consultant

  • There are no specific qualifications required but some GCSEs/S grades (A-C/1-3) and interpersonal skills are advantageous.
  • Useful full or part-time college courses include: NVQ Level 2 in Make Up, a Certificate in Cosmetic Makeup and Beauty Consultancy (Sales) from The Vocational Training Charitable Trust (VTCT), NVQs/SVQs in Retail and Customer Service and an AVCE in Retail and Distributive Services.
  • You can take an Apprenticeship in Beauty Therapy which leads to NVQ Level 2.

Modified: 16 June 2013

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