Salon manager

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Peter Shaw is a salon manager of a large hairdressing salon in Rugby – one of a chain of 50 salons nationwide. After leaving school at 16, he started his hairdressing career on an Apprenticeship and worked his way up to his current position.

How would you outline your role?

I ensure the smooth running of the salon, making sure that both clients and staff are happy. I'm also responsible for maintaining the overall standard and the image of our company. More than threequarters of my time is spent on the salon floor with clients. The rest of my time is taken up with activities like interviewing staff, paperwork and sometimes even fixing the music system!

What hours do you work?

An average day is 9am to 6.45pm. On Thursdays we stay open late, so I work from 11am to 8pm and on our busy day, Saturday, I work 8.30am to 5pm.

What is your working environment like?

The salon is really inviting, modern and airy. There's a very friendly atmosphere amongst the members of staff. I work with a team of nine stylists and technicians.

What special skills or qualities do you need for your job?

It's important to have good people skills and of course to be honest and open with everyone. You also need the ability to multi-task and prioritise your work.

How do you see your future?

Eventually, I would like to do seminars, hair shows and teaching.

What training have you done?

The company has its own system, called Vardering, which is an intensive six-week course. Everyone who works here has to complete this training and attend ongoing workshops and courses. These help us to keep up to date with the latest techniques and styles.

What are the particular challenges in your work?

You are on your feet a lot of the time, which can be physically draining, especially at first.

Peter's route to becoming a Salon manager

  • Apprenticeship.
  • City & Guilds 300 (NVQ Levels 2 and 3 in Hairdressing).
  • Junior stylist.
  • NVQ Assessor Training Awards.
  • Senior stylist.

Peter's tips

  • Be open minded and take advantage of every opportunity.
  • Listen to people with experience.

Modified: 16 June 2013

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