Duties of a Hotel manager

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Linda Jones started her career in the hospitality industry as a part-time waitress when she was 16. She has worked her way up to become the general manager of Belhaven Brewery's Caledonian Hotel in Fife.

What does your job involve?

I am responsible for the day-to-day running of the whole hotel. We have 24 rooms, a bar and dining areas. I look after staff training and development needs, as well as marketing and planning for the business. For example, I recently set up a website for the hotel with photographs and sample menus.

What on-the-job training did you receive?

Before I took over the Caledonian Hotel, I was placed with another manager who showed me the entire daily, weekly and monthly roles and responsibilities of the job. Belhaven provides training for all their managers and I have attended courses on licensing, food hygiene, health and safety, first aid, staff appraisal and fire training.

Describe your typical day as a Hotel manager

There is no such thing as a typical day in this job! That is one of the reasons why I enjoy my job so much – you never know what can happen from one day to the next. I can go from working behind the bar, to making food for one hundred people, to cleaning out the toilets!

Do you have to use any equipment as part of your job?

We have two computer systems. One is financial and is linked to all the tills so that I can monitor every transaction in the building. The other is for the reception area, and among other things, is used to record details of all our residents, past and present.

Do you have to work long hours?

In this job you have to be flexible. I work a core 36-hour week which includes weekend working. However, as a manager, I need to work extra hours depending on the work pressures at the time. I enjoy working at weekends as I still have all the weekend fun but, instead of spending money, I am earning it.

What do you like best about your job?

I enjoy the challenge of making the hotel a success, both for myself and for every customer who comes through our door. My work gives me a lot of job satisfaction.

What skills and qualities do you need for this kind of work?

Confidence is essential, as well as lots of energy. But you also need to be understanding and flexible in your approach to people – no two people are the same.

Linda's route to her career as a Hotel manager

  • GCSEs.
  • Secretarial studies.
  • Company training.

Linda's Hotel manager tips

  • Be sure that the hospitality industry is right for you because it is very demanding.
  • You have to be determined and focused to succeed.
  • It helps to have a good head for figures.

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Hotel manager salary

  • This depends on the establishment. Salaries start at around £12,000 a year.
  • A deputy manager with a large hotel group can earn up to £18,000, rising to over £30,000 for general managers.
  • Some managers live in, especially in smaller hotels, so they may have a proportional reduction in salary in lieu of rent and living expenses.

Becoming a Hotel manager

  • It is not essential to have academic qualifications. Many people work their way up to management, taking advantage of company training schemes.Work experience and parttime employment in a local hotel often leads to permanent work and career development.
  • Many big hotel groups offer Modern Apprenticeship schemes (Skillseekers in Scotland), as well as management or graduate training schemes. There are a number of NVQ/SVQs, diploma and degree courses available in hotel management, catering and hospitality subjects. Entrants to management training schemes often have a degree, postgraduate qualification or HNC/HND in a relevant subject.

Modified: 16 June 2013

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