Examples of medical receptionist jobs duties

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Sharon Jones works part-time at a surgery in Hampshire. She makes appointments for patients and helps the doctors and nurses by keeping the surgery running efficiently.

What do you do in a typical day?

The first job is opening the post and making sure it goes to the right people. It's very busy in the morning, with patients ringing up to make appointments or coming in for the ones they've booked.

What other tasks do you do as a medical receptionist?

We get patients' notes out for the doctors and chase up results of blood tests or Xrays. We might have to book an ambulance for a patient that a doctor has seen on a home visit.

Do you work on your own?

No – usually with one or two others. There are five of us and we all work on a rota system which means I don't always work on the same day or with the same people. We do the same work, but sometimes get our own responsibilities too. I'm looking after temporary patients at the moment. I have to help them register as a patient and send on their notes when they leave the area.

Are there any challenges?

You have to be very clear in what you say and write and have a good comprehension of English. You take messages from doctors, consultants and patients and need to get the details absolutely accurate.

Sharon's route to becoming a medical receptionist

  • GCSEs.
  • Worked as a bank cashier.
  • Took a family break.
  • Joined the surgery in January 2003.

Sharon's medical receptionist tip

  • You need to be flexible, friendly, discreet and willing to learn.

Medical receptionist related jobs

  • Clerk: General
  • Health records clerk
  • Hotel receptionist
  • Practice manager: Medical general practice
  • Receptionist
  • Secretary: Medical

Salary of a medical receptionist

  • Salaries start at around £8,500, working full time, rising to £12,000 with more experience up to around £15,000 in larger practices.
  • Rates for part-time work will be pro-rata.

How to become a medical receptionist

  • You don't need qualifications, but employers often prefer GCSE/S grades or equivalent. Computer skills or previous experience of reception or clerical work can be useful.
  • The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) offers the Intermediate Diploma in Medical Reception. Receptionists with the AMSPAR diploma can often start at a higher rate of pay.

Modified: 16 June 2013

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