Police clerical officer

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Tina Marshall is a clerical officer working at a police headquarters. She carries out general administration tasks for the force's employee Resourcing section, dealing with job vacancies.

Do you have a typical day?

Yes. This can involve answering telephone enquiries about vacancies, preparing and distributing application packs, typing and sending letters, faxing, filing, photocopying and computing. I enter applicants' details onto a database, making sure that they are accurate andnot duplicated.

What sort of equipment do you use?

There is a range of office equipment: computer, printer, telephone, fax machine and photocopier. Because I am disabled, I use a headset to enable me to take details over the phone.

What hours do you work?

I work 36.5 hours a week, Monday to Friday.

What was your route into this job?

My initial placement here was arranged through Scope (the disability organisation which helps people with cerebral palsy). It really suits me because I have always enjoyed an office environment and I like carrying out clerical duties.

How prepared were you for this job?

I had quite a bit of office training beforehand. After my GCSEs, I did my CLAIT Stages 1 and 2 – a graded scheme of IT skills certifications. I also did NVQ Administration, Levels 1 and 2.

I have worked in offices before and knew how to use the standard computer office programs and had already had training in telephone techniques, so adapting to this job has been mainly about getting used to the routines of working in a police environment.

What do you like best about being a police clerical officer?

I like all aspects of my work. I enjoy the routine and feel confident in my ability to do a good job. It is good to do other things, too, though. For example, I recently assisted at a work experience workshop. This is where teenagers who haven't been able to organise a week's work experience come along for the day, to see what life is like at West Midlands police force.

What skills and qualities are needed?

In this job you need communications skills, computer ability and team building skills.

Tina's route to becoming a police clerical officer

  • GCSEs.
  • CLAIT Stage 1 and 2.
  • NVQ Administration Levels 1 and 2.
  • Training in office programs and telephone techniques.

Tina's tips

  • Find out as much information about your future employer as possible beforehand.
  • Make sure you know what types of skills are required.

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Salary of a police clerical officer

  • Clerical workers' salaries range between £10,000 and £15,000, depending on which part of the country and force the job is situated.

How to become a clerical officer

  • There are no minimum qualifications for administrative or office work although most employers would expect applicants to have some GCSEs/S grades, especially in English and maths.
  • Alternative qualifications are acceptable, such as a GCSE (Double Award) in Applied Business or NVQs/SVQs in Administration.
  • Some employers will offer Apprenticeships.

Modified: 16 June 2013

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